Important Message Regarding Change Healthcare

On February 21, 2024, Change Healthcare identified a cybersecurity incident. We understand that MassHealth health plans and providers may use Change Healthcare as their billing intermediary, prescription clearing house, claims clearing house, and/or Electronic Data Interchange (EDI) vendor. We strongly encourage all providers with systems connections to Change Healthcare to disable those connections immediately and investigate evidence of compromise if they have not done so already. For more information, review Change Healthcare’s statement on its website:  https://status.changehealthcare.com/incidents/hqpjz25fn3n7.

In addition, we are aware that the incident along with related mitigation responses may impact the ability of some providers to review MassHealth member eligibility and submit claims. If you are a provider impacted by this incident and need help verifying member eligibility or submitting claims, please contact MassHealth Customer Service at 1-800-841-2900, TDD/TTY: 711. 

MassHealth is committed to the health of our members and will work with providers who are impacted to ensure services can continue to be provided.