MA Login System Update
February 29, 2024
Effective 10 PM on February 28th, MA Login account passwords can no longer be reset by user-established Security Questions and Answers. This change is in keeping with security best practices.
Members can still use a recovery email or SMS/text (depending on their preferred mode of communication set in their account) to reset their password, or they can call the Contact Center for support in resetting their password.
- Members must enter the correct recovery e-mail or mobile number to receive the password recovery email or SMS/text.
- If members do not have a recovery e-mail or mobile number, or need to change their email or mobile number, they should call the Contact Center for support.
Note: As a result, going forward, MA Login accounts will no longer ask users to provide security questions and answers as a part of the registration flow.
It is recommended that following any systems release or update, Assisters or anyone using the online application (including the Assister Portal) should clear their cache or internet history before accessing the online application or the Assister Portal for a better web experience (if you need assistance, please check with your PC support team).
For more technical information, visit https://www.mahealthconnector.org/start then scroll down to choose the subsection: How to clear your browser's cache (history/memory).
Reminder: Keep up to date with system maintenance by going to MAhealthconnector.org. Banner messages will display at the top