Beginning 12/21/25, the Eligibility Verification System (EVS) and Provider Online Service Center (POSC) will show key details when a member elects the MassHealth Hospice Benefit, including the hospice provider’s information (DBA, name, address, phone, PID/SL, NPI), and the member’s MassHealth and Medicare hospice enrollment dates (if available).
A reminder will also appear for providers to coordinate all non-hospice services with the hospice provider.
For questions or concerns:
LTSS providers, please contact the LTSS Provider Service Center at (844) 368-5184 or support@masshealthltss.com.
All other providers, please contact MassHealth at (800) 841-2900 or provider@masshealthquestions.com.
Upcoming Changes to EVS and POSC Hospice Information Display