The Commonwealth of Massachusetts is upgrading its accounting system in mid-February. This upgrade is expected to impact claim payments for two cycles but will not impact the provider’s ability to submit transactions through MMIS.
There is no need to adjust claim submission during this time, but please plan for the adjusted payment schedule described below.
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- Payments for Run 100873 (week of February 16th) may be issued one to two days earlier than usual and may include some expedited claims.
- Payments for Run 100874 (week of February 23rd) may be issued one to two days later than usual.
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Between February 12 and February 23, VendorWeb will be impacted by the system upgrade. VendorWeb is expected to be available, but no new information will be posted during this time.
For questions or concerns, use the contact information below:
LTSS providers: please contact the LTSS Provider Service Center at (844) 368-5184 or support@masshealthltss.com.
All other providers: please contact MassHealth at (800) 841-2900 or provider@masshealthquestions.com.