MassHealth is working to improve the provider experience through the increased use of electronic self-service tools. Effective 5/1/2025, a new tool is available on Mass.gov, allowing providers and their credentialing staff to submit certain provider file updates electronically. You will be able to update provider file information including link/unlink, address/contact information, and submit required documents like the MA W-9 and FRDF via a secure document upload. This will eliminate the need for fax, mail, or unsecure emails. The new web-based tools are available here: https://masshealth.ehs.state.ma.us/ProviderSelfService/
MassHealth is hosting informational sessions to introduce the tool and review other recently released provider enrollment and credentialing tools such as Check Enrollment Status, Request an Application, and Check Application Status.
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- Thursday, May 8, 2025, at 10:00 AM EDT
- Tuesday, May 13, 2025, at 1:00 PM EDT
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Please register for the webinar using this link: https://maximus.zoom.us/webinar/register/WN_0SkhnVoPSPSnybeT3-Iw_A#/registration
Please note: These tools will not display information on Dental, Long-Term Services & Supports (LTSS), or Managed Care Entity (MCE) Only providers.
If you have questions, please contact MassHealth at (800) 841-2900 or provider@masshealthquestions.com.