Effective September 2025, provider file update requests for non-LTSS and non-dental MassHealth providers will no longer be accepted via fax. To ensure timely processing of your updates moving forward, please visit the Provider Self-Service site, available at https://masshealth.ehs.state.ma.us/ProviderSelfService/. Only updates submitted to Provider Enrollment and Credentialing (PEC) through self-service and by mail will be accepted.
Providers may access the training ‘PEC Self-Service Resources’ in the provider learning management system for non-LTSS and non-dental providers, which is available at https://masshealth.inquisiqlms.com/Default.aspx. This training will give instructions on how to submit a request for provider file updates along with other provider requests.
If you have questions, please contract MassHealth at (800) 841-2900 or provider@masshealthquestions.com.