Effective October 1, 2024, the MMIS and Virtual Gateway (VG) will begin deactivating accounts that have been inactive for more than 12 months. The initial deactivation event will affect accounts that have not been used since November 1, 2023. Following this initial deactivation event, accounts will be continually monitored for inactivity and subsequently deactivated in… Continue Reading Virtual Gateway Inactive Account Deactivation
Effective Sunday, October 20, 2024, the Virtual Gateway (VG) is implementing changes to ensure that the VG and the recently implemented Multi-Factor Authentication (MFA) profile updates via Azure are synchronized. As of October 20, the VG will require that profile changes to the user’s first name, last name, and email address must only be submitted… Continue Reading Virtual Gateway Multi-Factor Authentication (MFA) Profile Updates & Transition
Based on feedback received from providers and Community Case Management (CCM) families, CCM and MassHealth Office of Long Term Services and Supports (OLTSS) have been working on updating the CCM Nurse Directory with new enhancements. These enhancements are aimed at providing a better user experience to help each Continuous Skilled Nursing (CSN) provider and family/member register and… Continue Reading CCM Nurse Directory Updated Platform Live Now!
MassHealth identified an issue affecting some acute outpatient hospital claims that were processed under the Enhance Ambulatory Patient Group (EAPG) pricing methodology when another payer made a payment and/or applied a patient responsibility to the claim. MassHealth corrected the issue, and the fix was implemented in MMIS on 6/9/2024. Claims adjudicated from 11/19/2023 to 6/9/2024… Continue Reading Adjustments of Acute Outpatient Hospital Claims with Coordination of Benefits (COB) Information
Effective September 1, 2024, MassHealth will no longer be able to support claims status inquiry calls. To determine if a claim is paid, denied, or suspended, you are encouraged to use the self-service options available. Visit https://www.mass.gov/how-to/check-claim-status to explore available self-help tools.
