Change in Phone Prompts for Customer Service

Effective 9/1/2025, the MassHealth Customer Service phone prompts will be changing. Providers will be required to enter their MassHealth Provider ID (PID) to connect with a Customer Service Agent.

If you are unsure of your MassHealth Provider ID (PID), please visit the Provider Self Service website and perform a Provider Enrollment Status check using your NPI. If you are a MassHealth enrolled provider, this will display your Provider ID and Service Location (PID/SL). Please note that for the current prompts we are only requiring the numerical portion to be entered, the 9-digit PID, and not the letter that corresponds to the service location.

You can access the Provider Enrollment Status check on Mass.gov here:

https://masshealth.ehs.state.ma.us/ProviderSelfService/Home/ProviderEnrollment

Change in Phone Prompts for Customer Service
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