MassHealth is introducing a new Electronic Data Interchange (EDI) Inquiry Request form which will be accessible on Mass.gov in order to streamline how providers submit EDI related inquiries.
Beginning later this month, all MassHealth providers will be required to use this online form for billing vendor updates, direct submission requests, and issues related to submitting or receiving EDI files. The EDI Inquiry form is designed to save time, ensure requests reach the MassHealth EDI team with complete information, and provide clear step-by-step guidance throughout the submission process.
Providers may access the EDI Inquiry Request form on Mass.gov at https://www.mass.gov/decision-tree/submit-a-masshealth-edi-inquiry.
If you have questions, please contact MassHealth at provider@masshealthquestions.com or (800) 841-2900.