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Authorized PT-1 Reminder

July 23, 2018

MassHealth receives and processes Provider Requests for Transportation (PT-1) submitted on behalf of covered members to request authorization for transportation to a medical appointment.

MassHealth will no longer accept paper PT-1 submissions as of September 1, 2018.  Providers must submit the PT-1 electronically via the Customer Web Portal (CWP). Plan ahead and request access to the CWP today. To expedite submission of your PT-1 request and to avoid rejection of an unauthorized form, you may obtain access to the CWP by requesting a user ID at

If you have any questions, please contact the MassHealth Customer Service Center at 1-800-841-2900 or e-mail

If you are an LTSS Provider and have any questions, please contact the MassHealth LTSS Provider Service Center at 1-844-368-5184 or e-mail