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Changes to Non-Emergency Transportation Customer Web Portal (CWP)

April 17, 2019

The CWP changes that were outlined in All Provider Bulletin 280 scheduled to take effect in March 2019 are delayed. Please continue to use the current version of the CWP. The new implementation date is May 31, 2019.

If you have any questions, please contact the MassHealth Customer Service Center at 1-800-841-2900 or e-mail