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DMEPOS Prior Authorization Submission Reminder

July 9, 2018

All Durable Medical Equipment, Prosthetics, Orthotics and Supplies (DMEPOS) and Oxygen and Respiratory Equipment and Supplies providers must use the LTSS Provider Portal to submit prior authorizations (PAs) as of Monday, 7/2/2018. Please make sure you are registered on the LTSS Provider Portal so you can start submitting your PAs.

MassHealth hosted several training forums on the DMEPOS PA submission to the LTSS Provider Portal on Monday, 6/25/2018 and Tuesday, 6/26/2018. If you were not able to attend one of our training forums, you will be allowed to test or practice submitting PAs using the test member ID of 123456789 until 7/31/2018. This will allow you to become comfortable with the new submission process. You can also download the DMEPOS Portal Training User Guide at or accessing the training on the LTSS Provider Portal at

If you have any questions about this message, the LTSS Provider Portal, or how to gain access or submit PAs through the Portal, please contact the LTSS Provider Service Center at 1-844-368-5184 or email at