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LTSS Provider Portal and WebEx Training on the New Prior Authorization Process for Therapy Providers

September 3, 2019

As of August 26, 2019, therapy providers are required to use the MassHealth LTSS Provider Portal to submit outpatient therapy Prior Authorizations (PAs) for their MassHealth members. In support of this implementation process and as a refresher, MassHealth is offering a training session in addition to those offered previously. MassHealth invites you to register for the upcoming LTSS Provider Portal Training Session:

LTSS Provider Portal PA Training Session: September 25, 2019, from 10 a.m. to 12:30 p.m. ET

The WebEx training session will provide refresher instructions on how to use the Provider Portal to submit PAs, a live walk-through of the system, as well as time for questions.

Please register for the session at

After your sign-up is confirmed by the host, you will receive a confirmation email with instructions on how to join the WebEx training session. A reminder email with the log-in instructions will be sent one day before the session and again one hour before the session begins.

We appreciate your time and participation in this refresher training as we continue our commitment to improve the LTSS Provider Portal User experience.

If you have questions, please contact the LTSS Provider Service Center at 1-844-368-5184 or