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MassHealth and COVID-19 Update: One-Time and Recurring Deductible Hardship Waiver for MassHealth Standard and CommonHealth

May 8, 2020

We are reaching out to provide important updates about our response to 2019 Novel Coronavirus Disease (COVID-19). We thank you for the support you provide individuals to obtain and maintain health coverage especially during this difficult time.

One-Time and Recurring Deductible Hardship Waiver for MassHealth Standard and CommonHealth

In response to the current Coronavirus Disease 2019 (COVID-19) national emergency, MassHealth has developed a temporary income deductible hardship waiver process for individuals who have been assessed either a one-time or recurring deductible to establish eligibility for MassHealth. The hardship waiver enables an individual to gain access to coverage as MassHealth is temporarily disregarding the deductible.

How an Individual Can Apply for a Hardship Waiver:

Individuals can request the hardship waiver by:

  • Contacting MassHealth Customer Service at (800) 841-2900; TTY: (800) 497-4648
    • Individuals can self-attest to Customer Service that they would like to request a waiver of the deductible. MassHealth will accept self-attestation of hardship. 
  • Submitting to MassHealth the "Application for Temporary Hardship Waiver of MassHealth Income Deductible" found online at
    • Submit the completed form in one of the following ways: 
      • Using the Document Upload feature in Individuals under the age of 65, with an existing account, may submit using the Document Upload feature. Documents should be uploaded under the MassHealth - Temporary Hardship Waiver Application (THWA) dropdown.
      • Fax to (857) 323-8300
      • Or mail it to:

Commonwealth of Massachusetts
Health Insurance Processing Center
P.O. BOX 4405
Taunton, MA 02780

Upon request, MassHealth will protect benefits for the individual into MassHealth Standard or CommonHealth as appropriate. These benefits will be provided for the duration of the individual's six-month deductible period, or for the duration of the COVID-19 outbreak national emergency and through the end of the month in which the national emergency period ends, whichever is later.

Upon the end of the national emergency, MassHealth will re-determine an individual's eligibility and they will receive a new notice with information about continued eligibility for MassHealth.