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MassHealth Member Eligibility Redeterminations: Phase 1 Communications Toolkit Release

January 24, 2023

MassHealth Member Eligibility Redeterminations: Phase 1 Communications Toolkit Release

In March 2020, the federal government declared a public health emergency (PHE) due to the COVID-19 pandemic. In response to the PHE and consistent with federal continuous coverage requirements, MassHealth put protections in place that prevented members’ MassHealth coverage from ending during the COVID-19 emergency. When continuous coverage requirements end on April 1, 2023, MassHealth will return to our standard annual eligibility renewal processes. In preparation, MassHealth is working with the Massachusetts Health Connector, Health Care For All, and other partners to make sure that members are prepared.

MassHealth is sharing the Phase 1 Communications Toolkit for you and your partners to help MassHealth educate members in preparation for the end of the continuous coverage requirements. This toolkit includes key messages and materials, such as flyers, social media graphics, and sample email language. We ask that you share these materials in your offices and community spaces as well as through your own communication channels and social media to help all members receive this important information.

To stay in the loop on MassHealth’s preparation for the upcoming redetermination process including timing, communication supports, and additional resources, please join our Eligibility Redetermination Mailing List. Sign up now, here!

For more information, visit our website for member, provider, and partner resources.