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Reminder: Robotics Processing Automation (RPA) Policy

July 18, 2022

REMINDER: Effective July 1, 2022, MassHealth requires that any/all providers, business partners, and relationship entities (henceforth, “organizations”) that utilize Robotics Processing Automation (RPA) tools (AKA “bots”) on MassHealth’s Medicaid Management Information System (MMIS) Provider Online Service Center (POSC) register the bot and request approval from MassHealth prior to the implementation of any bot technology.

As noted, organizations that were using a bot on the POSC before July 1, 2022, can be grandfathered into the RPA Policy. It is important that these organizations register the bot and request approval from MassHealth as soon as possible. These organizations should complete and submit the Stage II Registration Form - Grandfathered Entities to MassHealth at no later than September 1, 2022. 

Please refer to the Robotics Processing Automation (RPA) All Provider Bulletin 345 for more information regarding MassHealth’s RPA Policy or the MassHealth Robotics Processing Automation (RPA) Policy web page at

If you have any questions regarding this RPA policy, please contact MassHealth at