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Robotic Process Automation (RPA) Policy Reminder

November 14, 2022

MassHealth implemented the Robotics Processing Automation (RPA) Policy on July 1, 2022. The RPA Policy requires that any/all organizations (providers, business partners, and relationship entities) that utilize RPA tools (AKA bots) on the Provider Online Service Center (POSC) register the bot and request approval from MassHealth prior to the implementation of any bot technology.

RPA is the use of software automation to perform high-volume, repetitive, labor-intensive online tasks that previously required humans to perform (e.g., claim data entry). RPA involves robotic rules-based decision making to simulate human interactions with digital systems and software. RPA tools make it easy to develop, deploy, and control bots.

If your organization is currently using RPA tools on the POSC and has not requested approval from MassHealth, your organization is out of compliance with the RPA policy and must submit a registration request to MassHealth at functional.coordination@mass.gov immediately. Organizations that violate the RPA policy will be subject to enforcement which will include the termination of the relevant User ID/s.

Please refer to the Robotics Processing Automation (RPA) All Provider Bulletin 345 for more information regarding MassHealth’s RPA Policy or the mass.gov MassHealth Robotics Processing Automation (RPA) Policy web page at https://www.mass.gov/rpapolicy.

If you have questions regarding this RPA policy, please contact MassHealth at functional.coordination@mass.gov.