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Robotics Processing Automation (RPA) Policy

June 21, 2022

As previously noted, MassHealth will be implementing a new policy in early July that will require that any/all organizations (providers, business partners, and relationship entities) that utilize Robotics Processing Automation (RPA) tools (AKA bots) on MassHealth’s Medicaid Management Information System (MMIS) Provider Online Service Center (POSC) register the bot and request approval from MassHealth prior to the implementation of any bot technology. Any organization that utilizes bots on the POSC without express permission from MassHealth will be in violation of the MassHealth RPA Policy.

MassHealth will be providing detailed information about the policy and the process for registration soon.

If you have any questions regarding this RPA policy, please contact MassHealth at