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Health Care Training Forum

Therapy Providers WebEx Trainings for New Prior Authorization Process

August 5, 2019

MassHealth is committed to improving the Long-Term Services and Supports (LTSS) provider experience and invites you to register for two upcoming LTSS Provider Portal training session. For your convenience, we are offering two options for each training session.

User Registration training session: The training session will review the LTSS Provider Portal expanded ability to assign Prior Authorization (PA) capabilities at the individual user and service location levels, including user registration steps, and information on the roles of a Primary and Secondary User. There will also be a live demo in the Portal and time for questions.

Option 1: August 5, 2019, from 9:00 a.m. to 10:00 a.m. ET. Register at https://tinyurl.com/y374vhxr.
Option 2: August 6, 2019, from 11:00 a.m. to 12:00 p.m. ET. Register at https://tinyurl.com/y4uxlfor.

LTSS Provider Portal PA training session: The training session will provide instructions on how to use the Provider Portal to submit PAs and will also include a live walk-through of the system and time for questions.

Option 1: August 6, 2019, from 2:00 to 4:30 p.m. ET. Register at https://tinyurl.com/y2rmhz2y.
Option 2: August 7, 2019, from 9:30 a.m. to 12:00 p.m. ET. Register at https://tinyurl.com/y5efnyt2.

For optimal use of the portal, please have participation from your organization at one User Registration training session and one Provider Portal PA training session.

After your sign-up is confirmed by the host, you will receive a confirmation email with instructions on how to join the WebEx training session. A reminder email with the log-in instructions will be sent one day before the session and again one hour before the session begins.

We appreciate your time and participation in this training as we continue our commitment to improve the LTSS Provider Portal User experience.

If you have questions, please contact the LTSS Provider Service Center at 1-844-368-5184 or support@masshealthltss.com.