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Transition of the MassHealth Hospice Enrollment Unit

October 28, 2019

As of November 18, 2019, the MassHealth Hospice Enrollment Unit, currently operated by the University of Massachusetts Medical School, will be operated by the third-party administrator of the Office of Long Term Services and Supports (OLTSS), currently Optum Government Solutions, Inc.

MassHealth Hospice Election Form Submission Information:
As of November 18, 2019, hospice providers must use the following fax number or mailing address when submitting MassHealth Hospice Election Forms:

Fax: (855) 656-3381

Mail: MassHealth LTSS-Hospice Enrollment Unit, PO Box 159108, Boston, MA 02215

Hospice providers submit election forms for the following situations:

  • For members electing hospice
  • For members changing hospice providers
  • For members revoking their election of hospice
  • For members disenrolling or being disenrolled 

Pursuant to 130 CMR 437.412(C), hospice providers must complete the MassHealth Hospice Election Form according to the instructions on the form and submit the form to the MassHealth Hospice Enrollment Unit.

If you have any questions, please contact the LTSS Provider Service Center at or call 1-844-368-5184.