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Health Care Training Forum

Upcoming Changes to Health Connector Member Experience

June 22, 2020

Based on member feedback, the Health Connector has been working on making changes. Starting in July, members will start to see some of these changes including:

  • More flexibility for Autopay
  • A new Member Portal for making payment(s) and reading paperless notices
  • The option to make payments by phone using their bank account information

Health Connector members don't need to take any action related to these changes. They should just keep paying their bills as usual. Members who are having any trouble with paying bills at this time can review their options to see if they can get help.

The Health Connector will be sending members more details about these changes in the coming days. Review the member mailer to get familiar with the upcoming changes.

Please note that while changes are being made, the Health Connector's Customer Service and some online features will be unavailable: 

  • Online payments and paperless notices will be unavailable beginning at 6 p.m. on Tuesday, June 30 until Monday, July 6
  • Since paperless notices will be unavailable between June 30, 6 p.m. through July 5, members who elected to receive their notices electronically may receive paper notices and bills during the transition period. 
  • Customer Service by phone will be unavailable on Friday, July 3 

Members can call, pay online, and see the new features starting Monday, July 6.  

Please note that when the Member Portal is available on Monday, on July 6, some notices may not be available to view immediately while we are transitioning the remaining notices and bills.

There will be a banner with the following language on the Member Portal:

Until July 9, your bill for August coverage and some recent notices may not be available for download. You can still see your billing information for August and make online payments at this time.

Learn more about these changes to the Member Portal and get additional updates from the Health Connector during the July MTF meetings. Register now.