Effective January 30, 2026, Provider Directory update requests will be available through MassHealth Provider Self-Service. Providers are required to maintain accurate profiles and update their Directory information whenever changes occur. This update allows providers to modify details such as telehealth availability, languages spoken, accessibility accommodations, website URL, and whether they are accepting new patients.
CMS requires that Provider Directory data elements remain current and accurate. To review or request an update to your information, visit the Provider Self-Service site at https://masshealth.ehs.state.ma.us/ProviderSelfService/, select “Request Provider File Update”, and choose the Provider Directory option.
If you have questions, please contact MassHealth at (800) 841-2900 or provider@masshealthquestions.com.