REVISED – Provider File Update Requests by Fax Submissions are Discontinued as of October 1, 2025

Effective October 1, 2025, provider file update requests will not be processed (this applies to all non-LTSS and non-dental providers). Please submit your update request using the Provider Self-Service site: https://masshealth.ehs.state.ma.us/ProviderSelfService/.

For more information maintaining MassHealth provider file information, visit https://www.mass.gov/info-details/maintaining-masshealth-provider-file-information.

Providers may access the Provider Enrollment and Credentialing (PEC) self-service resources training in the provider learning management system for non-LTSS and non-dental providers. The training ‘PEC Self-Service Resources’ is available at https://masshealth.inquisiqlms.com/Default.aspx and gives instructions on how to submit a request for provider file updates along with other provider requests.

If you have questions, please contract MassHealth at (800) 841-2900 or provider@masshealthquestions.com.

REVISED – Provider File Update Requests by Fax Submissions are Discontinued as of October 1, 2025