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Massachusetts Health Connector Notice of Grant Opportunity: Navigator Program

February 11, 2020

The Health Connector is pleased to announce that we are seeking applications from qualified and eligible organizations to serve as Navigators for the next grant cycle (July 1, 2020 through June 30, 2022). 

The Navigator program is an outreach, education and enrollment assistance grant program required by the Affordable Care Act (ACA) for every Health Insurance Marketplace. The Health Connector is the designated Health Insurance Marketplace for Massachusetts and administers the Navigator program in Massachusetts.

The purpose of the Navigator program is to help consumers that are seeking health or dental coverage understand their coverage options and access any applicable state and federal subsidies that may make their coverage more affordable. The Navigator program goals are:

  • Target the Uninsured
  • Support Current Health Connector Members
  • Increase Awareness about Health Connector Coverage

The Notice of Grant Opportunity (NGO) can be found on COMMBUYS at and officially posted as Bid Solicitation: BD-19-1175-1175C-1175L-48406

To access the Navigator NGO in COMMBUYS:

  • Scroll down and click on the Contract & Bid Search link
  • Select the Bids radio button to search by Bid
  • In the Organization field, click on the dropdown arrow and scroll until you get to 1175-Commonwealth Health Insurance Connector Authority
  • Click Find it
  • Scroll down and click on the hyperlinked Bid # in the left-hand column of the Results section to open the Bid Solicitation page
  • On the Bid Solicitation page please reference the 4 File Attachments that make up the NGO materials
    • Navigator NGO 2020-2022
    • Appendix B
    • Appendix C Budget Worksheet 
    • Navigator 2020-2022 NGO Bidder's Conference 

Please note the following important deadlines, which apply to all interested applicants:

  • Bidder's Conference Call held on Tuesday, February 18, 2020 from 2:00PM - 3:30PM
  • The Bidder's Conference will be held by conference call only, NOT in-person.
  • Interested Grant Applicants may call into the conference using the conference line and participant code below:

Conference Line: 1-877-820-7831

Participant Code: 789573

  • Questions can be submitted in advance of or during the Bidder's Conference, but all questions must be asked in writing. Please email all questions to
  • All questions related to NGO are due in writing by to
  • The Health Connector reserves the right to answer some or none of the questions asked during the Bidder's Conference; however, questions and responses will be posted to COMMBUYS by 
  • Required Letter of Intent due by Friday, March 13, 2020. 

Completed grant application due on Monday, April 13, 2020.

Please share this announcement with any interested stakeholders.