Phase 2 Redetermination Outreach Toolkit
July 21, 2023
MassHealth began the federally required process to initiate renewals for all 2.4 million MassHealth members in 12 months on April 1, 2023. This renewal cycle is generally the first time that members will be at risk of losing their coverage since February 2020, when the federal government put temporary rules in place preventing members from losing coverage.
As we near the end of the fourth month of this initiative, we want to emphasize: this is a marathon, not a sprint. The redetermination process will continue through April 2024 and outreach from trusted sources will remain critical to ensure members keep the best coverage benefits that they are eligible for.
We are asking for your continued support of our member education and outreach strategy.
MassHealth is asking its partners to share the Phase 2 Redeterminations Outreach Toolkit with their networks again. This toolkit is designed to help educate members and make sure that they are prepared for their renewal. The toolkit includes:
- Key messages and downloadable flyers, posters, and other materials in 9 languages.
- Flyers and materials for specific populations, such as members experiencing homelessness, older adults, or members with disabilities.
- An updated version of the MassHealth Renewal Help Guide, a detailed resource for anyone who is helping members with MassHealth renewals.
We ask that you share these materials in your offices, community spaces, as well as through your own communication channels and social media to help all members receive this important information. You can learn more about the upcoming redeterminations process at mass.gov/masshealthrenew.
We encourage you to share our three key messages with members:
- Update your address with MassHealth by calling MassHealth Customer Service at 800-841-2900 (TTY: 711).
- Look out for all mail that could be from MassHealth, especially a large blue envelope with a renewal notice.
- Respond to MassHealth by the listed deadline on your notices; if you missed a deadline, call MassHealth at 800-841-2900 (TTY: 711) to learn more about your health coverage options.
Thank you for your ongoing partnership and support throughout this important process.